Privacy Policy
Last updated: June 2026
Please read this Privacy Policy carefully to understand how CACTUS ONLINE Ltd (“CACTUS ONLINE”, “we”, “our”, “us”) collects, uses, stores and protects your personal data.
CACTUS ONLINE respects your privacy and is committed to protecting your personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (GDPR).
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how long we keep it, who may have access to it, and what rights you have regarding your personal data.
1. Who we are
Our website address is:
The website is operated by:
CACTUS ONLINE Ltd
For any questions regarding this Privacy Policy or the processing of your personal data, you can contact us at:
Email: info@cactus-online.net
2. What personal data we collect
Personal data means any information that can identify you directly or indirectly.
You can browse our website without providing personal data. However, we may collect personal data when you:
- place an order on our website;
- create an account;
- contact us through a form, email or other communication channel;
- subscribe to our newsletter or promotional emails;
- leave comments or reviews;
- interact with our website.
The personal data we may collect includes:
- name and surname;
- billing and shipping address;
- email address;
- phone number;
- company name, if applicable;
- country;
- order details;
- payment-related information;
- IP address;
- browser and device information;
- communication history with us.
We collect only the data necessary to provide our services, process your orders, communicate with you, improve your experience on our website, and comply with legal obligations.
3. Orders and payments
When you place an order on our website, we collect the information required to process and deliver your order.
This may include your name, address, phone number, email address, order details and payment confirmation information.
We do not store full payment card details on our website. Payments are processed through secure third-party payment providers. These providers process payment information according to their own privacy and security policies.
4. How we use your personal data
We may use your personal data for the following purposes:
- to process and deliver your orders;
- to provide customer support;
- to contact you regarding your order;
- to send order confirmations, invoices, tracking details and delivery updates;
- to respond to your questions or requests;
- to manage your account;
- to improve our website, products and services;
- to send newsletters, special offers and promotional information, only where permitted by law or with your consent;
- to prevent fraud, abuse or unauthorized access;
- to comply with legal, tax and accounting obligations.
We do not sell, rent or trade your personal data to third parties.
5. Newsletter and marketing communication
If you subscribe to our newsletter or agree to receive marketing communication, we may send you information about new products, special offers, promotions and updates related to CACTUS ONLINE.
You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at:
We do not use misleading email subjects or false sender information.
6. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, remember your preferences and support certain website functions.
Cookies may also be used for analytics, security and marketing purposes.
You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
For more information, please refer to our Cookie Policy, if available on our website.
7. Comments and reviews
When visitors leave comments or reviews on the website, we may collect the data shown in the comments or review form, as well as the visitor’s IP address and browser user agent string to help detect spam and prevent abuse.
If you use a Gravatar service, an anonymized string created from your email address may be provided to Gravatar to check whether you are using it. After approval of your comment, your profile picture may be visible publicly in the context of your comment.
8. Media
If you upload images to the website, you should avoid uploading images with embedded location data, such as EXIF GPS data.
Visitors to the website may be able to download and extract location data from images uploaded to the website.
9. Who we share your data with
We may share your personal data only when necessary and only with trusted third parties who help us operate our business and provide our services.
This may include:
- delivery and courier companies;
- payment processors;
- accounting and tax service providers;
- IT, hosting and website maintenance providers;
- email and newsletter service providers;
- legal or regulatory authorities, when required by law.
All third parties are required to handle your personal data securely and only for the purposes for which it was provided.
We may disclose personal data if required by law, court order, public authority request, or where necessary to protect our legal rights, property, users, customers or the public.
10. International transfers
Where personal data is transferred outside the European Economic Area, we ensure that appropriate safeguards are in place in accordance with GDPR requirements.
11. How long we keep your personal data
We keep your personal data only for as long as necessary for the purposes for which it was collected.
Order, invoice and accounting data may be stored for the period required by applicable tax and accounting laws.
Marketing data is stored until you withdraw your consent or unsubscribe from our communication.
Customer communication may be stored for a reasonable period in order to provide support, resolve disputes, improve our service and protect our legitimate interests.
12. Data security
We use reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration or disclosure.
Access to personal data is limited to authorized persons who need this information to perform their work.
Although we take appropriate measures to protect your personal data, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
13. Your rights under GDPR
Under GDPR, you have the following rights regarding your personal data:
- the right to access your personal data;
- the right to correct inaccurate or incomplete data;
- the right to request deletion of your personal data;
- the right to restrict the processing of your data;
- the right to object to the processing of your data;
- the right to data portability;
- the right to withdraw consent at any time, where processing is based on consent;
- the right to lodge a complaint with a data protection authority.
To exercise any of these rights, please contact us at:
We may need to verify your identity before processing your request.
14. Legal basis for processing personal data
We process personal data on the following legal bases:
- performance of a contract, for example when processing and delivering your order;
- legal obligation, for example accounting and tax requirements;
- legitimate interest, for example improving our services, preventing fraud and maintaining website security;
- consent, for example when you subscribe to our newsletter.
15. Links to other websites
Our website may contain links to external websites.
This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices, content or security of third-party websites.
We recommend that you read the privacy policies of any external websites you visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page. We recommend that you review this page regularly to stay informed about how we protect your personal data.
17. Contact us
If you have any questions about this Privacy Policy or the way we process your personal data, please contact us:
CACTUS ONLINE Ltd
Website: https://www.cactus-online.net
Email: info@cactus-online.net
By using our website, you confirm that you have read and understood this Privacy Policy.